krikyo's Privacy Policy
Your personal information is completely safe with us — here we clearly describe how krikyo collects, uses, and protects your data.
Introduction and Applicability
krikyo ("we", "us", or "platform") operates a trusted online betting and casino platform for players in Bangladesh. When you register, log in, or use any service on krikyo, you are considered to have accepted the terms of this privacy policy.
The purpose of this policy is to clearly inform you about what type of information we collect, why we collect it, and how that information is processed and stored. Our platform has an age verification system and is intended only for individuals aged 21 and above.
We believe transparency is the foundation of trust between us and our users. That is why this privacy policy is written in plain and simple language, so you can remain fully aware of your own rights.
Information We Collect
krikyo collects only the information necessary for the proper operation of the platform's services. The information we collect can be divided into the following categories:
A. Personally Identifiable Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID number or passport number (where applicable)
- Current address
B. Financial Information
- bKash, Nagad, or Rocket number (for processing transactions)
- Deposit and withdrawal history
- Wallet balance and bonus information
C. Technical and Usage Information
- IP address and device type
- Browser information and operating system
- Login time, session information, and time spent on the platform
- Cookies and similar tracking technologies (details below)
D. Communication Information
- Live chat messages and the content of support requests
- Your history of communication with us via email
Purpose of Data Collection
The collected information is used for the following legitimate purposes:
- Account Management: To complete the registration, login, and account verification process.
- Transaction Processing: To complete deposits and withdrawals smoothly via bKash, Nagad, and Rocket.
- Bonuses and Promotions: To accurately provide welcome bonuses, cashback, and VIP benefits.
- Security and Fraud Prevention: To detect unauthorized access to accounts and suspicious transactions.
- Legal Compliance: To retain the information necessary for complying with applicable laws and regulations.
- Customer Support: To resolve your issues and answer your questions.
- Platform Improvement: To analyze usage patterns in order to further improve the user experience.
- Responsible Gaming: To identify harmful playing patterns and intervene when necessary.
Sharing Information with Third Parties
krikyo never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
Payment Processors
Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, and Rocket. These institutions follow their own privacy policies.
Technology Partners
We work with certain third-party service providers to manage the platform's technical infrastructure. They operate under strict confidentiality agreements and may use information only for specified purposes.
Legal Obligations
Information may be provided to the relevant authorities as part of a court order, regulatory directive, or legal process. In such cases, only the minimum necessary information is provided.
Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may pass to the transferring party. However, that party will also be required to comply with this privacy policy.
Data Retention and Duration
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for the following reasons:
- Retention of financial records for the period required for legal compliance.
- Keeping relevant information for dispute resolution or legal claims.
- Retaining specific information as part of fraud prevention measures.
- Retaining information of users who have self-excluded under the responsible gaming policy for the defined period.
After the above purposes have been fulfilled, information is securely deleted or anonymized.
Cookies and Tracking Technologies
The krikyo website uses cookies and similar technologies. Cookies are small data files stored in your browser that help the platform remember your preferences and manage your session.
Essential Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and running the platform's core functions. Without them, the website will not work properly.
Functionality Cookies
These cookies are used to remember language preferences, game history, and user settings. They make your experience more convenient.
Analytics Cookies
Anonymous analytics data is collected to understand which parts of the platform are used most and how users navigate.
You can manage cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
Data Security Measures
krikyo has adopted industry-standard technical and administrative measures to protect your personal and financial information:
- SSL Encryption: All data transfers between the website and server are secured through SSL/TLS encryption.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Access Controls: Only authorized staff can view user information based on specific requirements.
- Security Audits: Regular security testing and vulnerability assessments are conducted.
- Two-Factor Authentication: A two-step verification option is provided for additional account protection.
- Payment Security: All financial transactions are processed through secure channels.
While we ensure the highest level of protection, no system can guarantee complete security on the internet. We therefore ask you to stay vigilant as well — use a strong password and do not share your login details with anyone.
Your Rights
As a user of the krikyo platform, you have the following rights over your own information:
Right to Access
You may request to know what information we hold about you. After verification, we will provide that information within a set timeframe.
Right to Rectification
If any information stored about you is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for legal compliance, ongoing disputes, or fraud prevention purposes.
Right to Object to Processing
You may object to marketing communications or profiling. In such cases, the relevant processing will be stopped in accordance with your request.
Right to Data Portability
You have the right to receive your information in a machine-readable format.
To exercise any of the above rights, please contact our support team.
Protection of Minors
krikyo provides services only to individuals aged 21 and above. We do not knowingly collect personal information from any minor.
An age verification process is followed at the time of registration. If a minor's information has been collected by mistake for any reason, we will immediately close that account and delete the collected information upon becoming aware of it.
If parents suspect that their child has registered on krikyo, please contact us immediately.
Responsible Gaming and Use of Information
krikyo prioritizes responsible gaming. By analyzing your gaming patterns, we try to identify potentially harmful playing behavior and provide support when needed.
Information collected for this purpose is used solely for the benefit of the player. Your data may be used for self-exclusion, setting deposit limits, and managing session time.
To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to This Policy
krikyo reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you through the following:
- Sending a notification to your registered email address.
- Displaying a notification when you log in to the platform.
- Updating the "Last Updated" date at the top of this page.
If you continue using krikyo after changes are made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:
[email protected]
24/7 support available in Bengali
Instant via live chat; by email within business days according to Bangladesh Standard Time (BST, UTC+6).
We respect your privacy and are committed to processing any request you make in the appropriate manner.